Refund policy

At Shivcrafts, we are committed to delivering premium devotional products with the same care you bring to your daily pooja. If something isn't right with your order, our team is here to help — quickly and with respect for your time.

1. Eligibility for Returns

Timeframe

  • Return requests must be raised within 7 days of delivery.

Condition of the Product

  • The product must be unused, in its original packaging, and in the same condition as delivered.
  • Items showing signs of wear or misuse may not be eligible for return, or may incur additional charges.
  • A clear unboxing video is mandatory to process any return, refund, or replacement claim.

Proof of Purchase

  • A valid proof of purchase (order number, invoice, or receipt) is required for every return or exchange.

2. Non-Returnable Items

  • Custom or personalized products.
  • Items purchased during clearance or special sales, unless damaged or defective on arrival.
  • Products with obvious signs of use or missing parts not attributable to our error.

3. Damaged or Defective Items

Inspection on Delivery

  • Please inspect your order on delivery. If anything is damaged, defective, or incorrect, contact us immediately.

Reporting Damage

  • Damage claims must be reported within 48 hours of delivery.
  • Please share clear photographs and a short video showing the issue for faster resolution.

Resolutions

  • Confirmed damage or defects are resolved through a replacement, repair, or full refund — based on stock availability and the nature of the issue.

4. Return & Exchange Process

  1. Contact us — email support@shivcrafts.com or WhatsApp +91 90162 59171 with your order number and reason for return.
  2. Authorization — we will review your request and share pickup or return-shipping instructions.
  3. Ship the item — pack the product securely to prevent further damage. If the return is due to our error or a manufacturing defect, we cover shipping; otherwise, return shipping is borne by the customer.
  4. Inspection & confirmation — once we receive and inspect the item, we will confirm eligibility and notify you via email or WhatsApp within 7 business days.
  5. Delivery — repaired products are processed within 7 days of inspection and delivered in 7–12 days across India. Exchanges or replacements are delivered in 5–8 days.

5. Refunds & Processing Time

Refund Method

  • Approved refunds are credited to the original payment method (credit card, bank account, UPI) unless otherwise requested.

Processing Time

  • Please allow up to 7 business days for refunds to reflect in your account after approval.

Partial Refunds

  • If a returned item shows missing parts or signs of use, only a partial refund may be granted.

6. Exchanges

  • To exchange your product for a different variant, please contact us with your order details.
  • For a full-unit replacement within warranty, a nominal charge of ₹1,800 applies (plus applicable courier cost).
  • Exchanges are processed once the returned item is received and inspected, subject to availability.

7. Warranty & Repairs

2-Year Warranty

  • All Shivcrafts Automatic Electric Aarti Machines come with a 2-year repair warranty.

Replacement Option

  • During the warranty period, you may choose a full-unit replacement for a nominal fee of ₹1,800 (plus applicable courier charges).

Courier Costs

  • Shipping charges for sending items for repair or replacement are borne by the customer unless otherwise specified.

8. Cancellations

Order Processing Time

  • You may cancel your order any time before it has been shipped. Once shipped, please follow the standard return process above.

Refunds for Cancellations

  • Approved cancellations are refunded to the original payment method within 7 days.

9. Contact Us

For any question about returns, exchanges, or warranty, our team is ready to help:

Thank you for inviting Shivcrafts into your daily bhakti. We are honoured to serve your family and are committed to making every interaction smooth, respectful, and satisfying.